1. Who we are
This Privacy Policy explains how RAW PEAR MEDIA ("we", "us", "our") collects, uses and protects your personal information when you visit our website at rawpearmedia.com or contact us through our website.
We are responsible for deciding how and why your personal information is used.
Business name: RAW PEAR MEDIA
Email: admin@rawpearmedia.com
If you have any questions about how we use your personal information, please contact us using the details above.
2. Information we collect
When you submit an enquiry through our website, we may collect:
* Your full name
* Your email address
* The services you are interested in
* Your approximate project budget
* Details about your project or enquiry
* Any other information you choose to provide
We may also collect technical information such as:
* IP address
* Browser type
* Device information
* Website usage data (via cookies and analytics tools)
3. How we use your information
We use your information to:
* Respond to your enquiry
* Discuss and plan your project
* Provide quotes and proposals
* Deliver our services
* Communicate with you during a project
* Maintain business records
* Improve our website and services
* Comply with legal obligations
* Send marketing communications (only where you have opted in)
4. Lawful basis for processing
We process personal data under UK GDPR on the following bases:
* Contract or steps prior to entering a contract
* Legitimate interests (responding to enquiries and running our business)
* Consent (for marketing communications and certain cookies)
5. Children (Under 18s)
We do not knowingly enter into contracts or process service agreements directly with individuals under the age of 18.
* Any person under 18 must have a parent or legal guardian involved from the start of the enquiry
* Enquiries relating to under-18s must be submitted by a parent/guardian or with their explicit permission
* All contracts, agreements, invoices, and payments must be handled by a parent or legal guardian
* We require explicit parental or guardian consent for any recording, production, publishing, or distribution of content involving individuals under 18
If we become aware that we have collected personal data from a minor without appropriate consent, we will delete it.
6. Sharing your information
We do not sell your personal data.
We may share your information with trusted third parties such as:
* Squarespace (website hosting and forms)
* Google (email and business tools)
* CRM or project management tools (if used)
* Accountants or professional advisers
* Legal or regulatory authorities where required
All third parties are required to handle your data securely.
7. International transfers
Some providers may process or store data outside the UK. Where this occurs, appropriate safeguards are applied.
8. Data retention
We keep personal data only for as long as necessary:
* Enquiries: reviewed and deleted when no longer required
* Clients: retained where necessary for legal, tax, and business record purposes
9. Your rights
Under UK GDPR, you have the right to:
* Access your personal data
* Correct inaccurate data
* Request deletion (in certain circumstances)
* Restrict or object to processing
* Data portability
* Withdraw consent at any time
Contact: admin@rawpearmedia.com
10. Marketing communications
We may only send marketing emails where you have opted in.
Marketing opt-in:
☐ I'd like to receive occasional emails about your services, projects and updates.
You can unsubscribe at any time using the link in our emails or by contacting us at admin@rawpearmedia.com.
11. Cookies and analytics
We use cookies and similar technologies. See our Cookie Policy below for details.
12. Security
We use appropriate technical and organisational measures to protect your data, but no system is completely secure.
13. Third-party links
We are not responsible for the privacy practices of external websites.
14. Complaints
If you are unhappy with how we handle your data, contact us at admin@rawpearmedia.com.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
15. Changes
We may update this Privacy Policy from time to time. The latest version will always be published here.
